Privacy Policy

Introduction

Welcome to Kallista (“Company,” “we,” “us”). We are committed to protecting your personal data and your right to privacy. If you have any questions or concerns regarding this privacy policy or our practices regarding your personal data, please contact us at info@kallistaathens.gr.

When you visit our website [info@kallistaathens.gr] (the “Website”) and use our services, you trust us with your personal data. We take the protection of your privacy very seriously. This privacy policy explains how we collect your data, how we use it, and what rights you have regarding it.

Information We Collect

We collect personal data that you voluntarily provide when registering on the Website, expressing interest in information about us or our products and services, participating in activities on the Website, or contacting us.

Personal Data You Provide: We collect names, phone numbers, email addresses, shipping addresses, billing addresses, debit/credit card numbers, and similar data.

Automatic Information Collection: We automatically collect certain information when you visit or use the Website. This information does not reveal your identity but may include IP addresses, device and browser characteristics, operating system, language preferences, referral URLs, location, and other technical information. These are necessary for Website security and operation, as well as for internal analytics.

How We Use Your Information

We use the personal data we collect for purposes including:

To facilitate account creation and login.
To send advertising and promotional communications according to your preferences.
To send administrative information about products, services, or changes to terms.
To process and manage orders, payments, returns, and exchanges.
To publish testimonials with your consent.
To display personalized advertising and measure effectiveness.
For other business purposes, such as data analysis and service improvement.

Sharing Information

We may process or share your data based on:

Your consent.
Our legitimate business interests.
Performance of a contract.
Legal obligations.
Protection of vital interests.

Cookies and Other Tracking Technologies

We use cookies and similar technologies to collect information. Detailed information is available in our Cookies Policy.

Data Retention

We retain your data only for as long as necessary, unless a longer period is required by law.

Your Rights

In certain regions (e.g., the European Economic Area), you have rights such as access, correction, deletion, restriction of processing, data portability, and objection. For requests, please contact info@kallistaathens.gr

Do you need help?

Frequently Asked Questions

Order

How can I track my order?

You will receive a tracking link via email once your order has been shipped.

Do you ship worldwide?

Yes, we do international shipping! Delivery times vary depending on your location.

When will I receive my order?

We ship worldwide and aim to deliver orders within 3–7 business days, depending on your location. All orders are processed within 1–3 business days before shipment. Once your order has shipped, you will receive a tracking link via email. Shipments are made Monday through Friday (excluding public holidays). Please note that during peak periods or promotional events, processing and delivery times may be slightly longer. Thank you for your patience!

Can I return my order?

Yes! We offer a 30-day return period from the day you receive your order. Just send it back within this time frame—no questions asked. For all details, please see our Returns Policy.